Refund policy

RETURN AND REFUND POLICY
Last Updated: November 6, 2026

Thank you for shopping at lizelmora. This policy explains our return, exchange, cancellation, and refund procedures for purchases made through https://lizelmora.shop.

1. 30-DAY RETURN PERIOD

We offer a 30-calendar-day return period beginning on the day your order is delivered.

For change-of-mind returns, merchandise should be unused or unworn beyond reasonable inspection, in its original condition, and accompanied by proof of purchase. Original packaging and accessories should be included where reasonably possible.

These conditions do not restrict mandatory consumer rights concerning faulty, damaged, or incorrectly described goods.

2. FREE RETURN SHIPPING

We provide free return shipping for eligible returns requested within 30 days of delivery.

To request a return, email jennicafarm@outlook.com with your order number and details of the products you wish to return.

Our customer support team will provide an authorized return destination and a prepaid return shipping label or another suitable arrangement at our expense.

Please do not send merchandise to an unconfirmed business address. The return processing facility may differ from our business correspondence address.

3. RETURN INSTRUCTIONS

Step 1: Contact customer support within the return period.
Step 2: Provide your order number and product information.
Step 3: Follow the authorized return instructions.
Step 4: Keep proof of shipment until your return has been resolved.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If an item arrives damaged, defective, or incorrect, contact us as soon as reasonably possible.

Provide your order number, a description of the problem, and photographs where available.

We will arrange an appropriate repair, replacement, or refund under applicable consumer protection laws.

5. REFUND PROCESSING

After receiving returned merchandise or sufficient evidence that it has been returned, we will review the request and issue any approved refund to the original payment method.

Refunded funds typically appear in your account within 3–7 business days after the refund is issued, depending on your bank or payment provider.

Applicable statutory refund deadlines take precedence over this estimated banking period.

6. EXCHANGES

Exchanges depend on product availability.

Please contact our support team before returning merchandise for an exchange. If an exchange is unavailable, an eligible return and separate purchase may be arranged.

7. ORDER CANCELLATIONS

Contact us promptly if you wish to cancel an order.

We will attempt cancellation before dispatch. Orders already shipped may follow the returns process. Mandatory cancellation rights remain unaffected.

8. SHIPPING FEES AND TAXES

Orders with a merchandise subtotal strictly greater than $30 USD qualify for free standard shipping.

For orders with a merchandise subtotal of $30 USD or less, any applicable shipping fee will be disclosed before payment confirmation.

Customers will not be asked to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the total disclosed at checkout.

Applicable sales tax, VAT, and import obligations will be handled according to relevant law.

9. UNITED KINGDOM CONSUMER RIGHTS

Eligible UK consumers generally have 14 days after receiving an online purchase of goods to cancel without giving a reason, followed by another 14 days after notifying cancellation to return the goods.

Qualifying refunds, including standard outbound delivery charges where legally required, will be processed within statutory deadlines.

Certain statutory exceptions may apply to specific products, including some personalized goods and opened, sealed hygiene-sensitive items.

Our additional 30-day free return service does not reduce mandatory consumer rights.

10. CONTACT

Store Name: lizelmora
Website: https://lizelmora.shop
Customer Service Email: jennicafarm@outlook.com

Please contact customer support before mailing any return.